Stormtech NZ Returns Policy

Stormtech products can only be returned in the event of a product fault or an incorrect item delivered. Stormtech products cannot be returned for size exchange or due to a change of mind.

Timeline for Returns:

• For an incorrect or faulty item you must let us know by phone or email within 7 working days of delivery.

Condition of Returns & Exchange Items: 

• Products must be returned in the condition they were shipped and in the same individual product packaging as received (including tags attached to the products).
• Products cannot be returned or exchanged if they have been customised in any way (unless by us). This obviously includes embroidery, screenpriting or naming with vivid marker. 

Returning Product:

• In the case of products delivered incorrectly or that do not match the product description and you have felt misled as to the quality or specifications of the item, we will refund to you the cost of freight to return the goods to us.
• You are responsible if the goods are lost, damaged or destroyed in transit before they are returned to us.

Refunds:

• We will only make a refund by direct credit into a bank account nominated by you, or if you paid by credit card we will refund your card.
• Refunds can take up to 7 days to process from the day we receive the goods.